Returns & Refunds
Where your products are damaged in transit
You must inspect your goods upon delivery and outline any faults or damage before signing for it. You must ask the driver to initial your remarks. If possible, please take a photo of the damage immediately following the delivery.
You must notify domu by emailing us of any faulty or damaged goods within 24 hours of receipt of the goods. Failure to do so will mean that any refund policy will be voided.
Your goods have a manufacturers fault or flaw
If you detect a manufacturers fault with your item you must notify us within 7 days by emailing us. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.
Goods damaged by you and natural wear and tear.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
Method and payment of refunds.
You accept that all refunds will be provided to you by electronic funds transfer to your nominated account or in any other way decided at the discretion of domu Furnishings.
Change of Mind
As we are an online-only store who source products from physical suppliers and manufacturers, domu cannot offer returns or refunds on goods you have purchased based solely on a change of mind. Whilst domu aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy, all purchases of goods from this website are final.
You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.